Privacy Policy:
At ROCA Cookware, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website, products, or services. By using our services, you consent to the practices described in this policy.
Information We Collect
- Personal Information: When you place an order or create an account, we may collect personal information such as your name, contact details, shipping address, and payment information.
- Communication Data: We may collect data related to your interactions with us, including emails, phone calls, and chat communications.
- Website Usage Information: We gather data about your use of our website, including your IP address, browser type, device information, and pages you visit
How We Use Your Information
- Order Processing: We use your personal information to process and fulfil your orders, including shipping and invoicing.
- Customer Support: Your information is used to provide customer support, address inquiries, and resolve issues related to your orders or products.
- Communication: We may use your contact information to send order updates, shipping notifications, and promotional offers if you opt in for such communication.
- Website Improvement: We analyse website usage data to enhance our website's functionality and user experience.
Data Security
- We do not sell or rent your personal information to third parties. Your data may be shared with third-party service providers who assist us in operating our website and delivering products. These service providers are contractually obligated to maintain the confidentiality and security of your data.
You have Rights to:
- Access: Request access to your personal information.
- Rectify: Request corrections to inaccuracies in your data.
- Delete: Request the deletion of your personal information unless required by law to retain it.
- Data Portability: Request a copy of your data in a structured, machine-readable format.
- Opt-Out: Opt out of promotional communications.
Cookies and Tracking
- We use cookies and similar tracking technologies to collect information about your interactions with our website. You can manage your cookie preferences through your browser settings.
Children's Privacy
- Our services are not intended for individuals under the age of 18. We do not knowingly collect or store information from children.
Changes to this Policy
- We may update this Privacy Policy to reflect changes in our practices or for legal compliance. The revised policy will be posted on our website.
Contact Information
If you have any questions or need assistance, please do not hesitate to reach us at:
Email: care@rocacookware.comCall: 1800-123-9252
Support Hours: Thursday to Tuesday, 9:30 am to 6:00 pm
We are committed to ensuring your satisfaction with ROCA Cookware and will do our best to address any concerns you may have.